Job Summary
A software company is in need of a Remote Global Strategy Director.
Must be able to:
- Define and optimize the customer journey for the global Enterprise segment
- Lead cross-functional initiatives driving global customer success outcomes to improve the Enterprise customer experience
- Leverage data insights to scale our CS engagement to improve retention rates and grow customer lifetime value
Must meet the following requirements for consideration:
- Strong empathy for customers AND a passion for revenue and growth
- Several years of experience in a customer facing capacity
- Several years building a customer retention strategy
- Strong empathy for customers AND a passion for revenue and growth
- Deep understanding of value drivers in SaaS or similar business models
- Enthusiastic and creative leader with the ability to inspire others
