Job Summary
An IT company is searching for a person to fill their position for a Remote Global Support Organization Lead Technical Incident Manager.
Core Responsibilities Include:
- Providing technical insight from critical incidents
- Ensuring TIMs in all three global regions follow consistent guidelines
- Formalizing the process, procedures for the new organization
Qualifications for this position include:
- Understanding and knowledge of physical datacenters
- Knowledge and exposure with distributed systems across hyper-scale, cloud-based environments
- Demonstrated strategic and tactical thinking, quantitative and analytical skills
- Strong analytical acumen
- Working knowledge of physical IT infrastructures
- Solid understanding of large scale networking
