Job Summary
A software-as-a-service company has a current position open for a Remote Global Support Director.
Core Responsibilities of this position include:
- Leading a global, diverse and remote team of product and technical support specialists providing 24/5 cross timezone support
- Determining and owning the team’s roadmap, ensuring the team sets and exceeds strategic, achievable goals each quarter, and year
- Measuring, managing and continuously optimizing key metrics and implementing strategies for improving impact on the customer experience
Must meet the following requirements for consideration:
- BA/BS in Computer Science, Information Systems or a related area, or equivalent experience in a technology-related discipline
- 3+ years experience leading global support teams in a high-growth and rapidly evolving environment, including mergers and acquisitions
- 5+ years of experience in technical support or delivery including customer support, professional services or technical account management
