Remote Global Workforce Strategic Partner

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, May 18, 2018

Job Category: Account Management, Business Operations

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Onsite Required, Some Travel

Weekly Hours: Day Shift, Evening Shift, Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT development company is filling a position for a Remote Global Workforce Strategic Partner.

Candidates will be responsible for the following:

  • Managing client interactions and strategic partnership for workforce management organization
  • Ensuring the client needs are met on an ongoing basis
  • Partnering with clients and internal stakeholders to create custom workforce management solutions

Position Requirements Include:

  • This position requires up to 50% travel
  • Bachelor’s Degree in Mathematics or related field or equivalent experience, and
  • 10+ years of Workforce Management experience and 5+ years of Supervisory/ Management experience
  • Multi-site and Multi-skill call center experience is non-negotiable with large (~2500 seat) call center experience
  • Forecasting, Scheduling and Intraday management experience
  • Working knowledge of Blue Pumpkin, IEX, Aspect or other scheduling software