Job Summary
An IT development company is filling a position for a Remote Global Workforce Strategic Partner.
Candidates will be responsible for the following:
- Managing client interactions and strategic partnership for workforce management organization
- Ensuring the client needs are met on an ongoing basis
- Partnering with clients and internal stakeholders to create custom workforce management solutions
Position Requirements Include:
- This position requires up to 50% travel
- Bachelor’s Degree in Mathematics or related field or equivalent experience, and
- 10+ years of Workforce Management experience and 5+ years of Supervisory/ Management experience
- Multi-site and Multi-skill call center experience is non-negotiable with large (~2500 seat) call center experience
- Forecasting, Scheduling and Intraday management experience
- Working knowledge of Blue Pumpkin, IEX, Aspect or other scheduling software