Job Summary

A cybersecurity company needs applicants for an opening for a Remote Go To Market Partner Customer Success Manager.

Core Responsibilities of this position include:

• Achieving net retention targets for your accounts
• Guiding customers through the onboarding, adoption and optimization of service
• Securing renewals at or above previous levels for your customers

Applicants must meet the following qualifications:

• Excellent oral and written communication skills, specifically with escalated customers
• Able to clearly communicate complex solutions in an easy to understand manner
• Strong ability to prioritize tasks and issues using sound data and metrics
• Able to achieve objectives with guidance and coaching
• Able to manage customers and make recommendations to improve the customer's security outcomes
• 2+ years experience in an Account Management or Customer Success position at a SaaS company