Remote Go To Market Partner Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Feb 15, 2021

This job expires in: 18 days

Job Category: Marketing

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A cybersecurity company needs applicants for an opening for a Remote Go To Market Partner Customer Success Manager.

Core Responsibilities of this position include:

  • Achieving net retention targets for your accounts
  • Guiding customers through the onboarding, adoption and optimization of service
  • Securing renewals at or above previous levels for your customers

Applicants must meet the following qualifications:

  • Excellent oral and written communication skills, specifically with escalated customers
  • Able to clearly communicate complex solutions in an easy to understand manner
  • Strong ability to prioritize tasks and issues using sound data and metrics
  • Able to achieve objectives with guidance and coaching
  • Able to manage customers and make recommendations to improve the customer's security outcomes
  • 2+ years experience in an Account Management or Customer Success position at a SaaS company

COMPLETE JOB DESCRIPTION

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