Job Summary
A cybersecurity company needs applicants for an opening for a Remote Go To Market Partner Customer Success Manager.
Core Responsibilities of this position include:
- Achieving net retention targets for your accounts
- Guiding customers through the onboarding, adoption and optimization of service
- Securing renewals at or above previous levels for your customers
Applicants must meet the following qualifications:
- Excellent oral and written communication skills, specifically with escalated customers
- Able to clearly communicate complex solutions in an easy to understand manner
- Strong ability to prioritize tasks and issues using sound data and metrics
- Able to achieve objectives with guidance and coaching
- Able to manage customers and make recommendations to improve the customer's security outcomes
- 2+ years experience in an Account Management or Customer Success position at a SaaS company
