Job Summary

A pharmacy is in need of a Remote Grievance and Appeals Analyst.

Must be able to:

• Acknowledge and respond to member complaints, orally or in writing
• Coordinate issue resolution among multiple departments within required timeframes
• Provide guidance/coaching to frontline staff on specific cases

Qualifications Include:

• Ability to travel to the Phoenix office as needed, travel anticipated less than 10%
• 1-3 years' experience in customer service & handling complaints
• Strong organizational and time management skills
• Demonstrated ability to manage, prioritize & meet deadlines of cases
• Strong verbal/written communication skills