Job Summary
A multinational insurance and banking firm is filling a position for a Remote Group Retirement Customer Service Representative.
Core Responsibilities Include:
- Professionally handling incoming 800# calls
- Maintaining product and procedure knowledge
- Following administration guidelines
Applicants must meet the following qualifications:
- 1+ year experience in customer service, preferably in a call center environment and Financial Markets
- Knowledge of effective presentation tools and techniques to ensure clear understanding
- Ability to develop product line processes and strategies
- Associate degree
- Proven customer service and communication skills
- Knowledge of customer service delivered via telephone
