Job Summary

A software development company is in need of a Remote Group Verification Customer Success Associate in McLean.

Must be able to:

• Own the relationship and ultimate success of a portfolio of ID.me’s customers, including initial onboarding, strategy development, product optimization, and retention
• Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs
• Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption

Qualifications Include:

• 1-3 years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related area
• Demonstrated success in fast-based and demanding environments – you relish adversity, overcoming obstacles and solving challenging problems
• Strong communication skills and high EQ makes you patient, tact, resilient, and equally effective in building consensus and de-escalating conflict