Job Summary
A global information and insights company is searching for a person to fill their position for a Remote Growth Customer Success Head in Stamford.
Must be able to:
- Own the strategy and execution for our data partner focused CSM team
- Inspire customer confidence through timely and reliable execution of services
- Lead and deliver initiatives and customer engagements
Skills and Requirements Include:
- BA/BS degree and 3-6 years’ as a Customer Success Manager in the online advertising/internet marketing field
- Experience in effective change management to drive organizational alignment to a set of KPI’s tied to retention
- Experience in a CS organization driving customer engagement strategies from reactive to proactive
- Experience in developing and coaching leaders within CS
- Experience owning an account portfolio, with responsibility for revenue growth and retention number
- Strong customer facing skills and the ability to create and manage relationships at all levels of a customer organization
