Job Summary
A cloud communications company is seeking a Remote Growth Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Leading, mentoring and training a team of Customer Success Managers
- Coaching a team to proactively build trusted, consultative relationships with customers
- Identifying and prioritizing customer challenges, and co-creating systems and tools to infuse standard methodologies into ongoing operations
Skills and Requirements Include:
- Bachelors degree
- 3+ years leading a customer-facing team
- Track record scaling Customer Success organizations and experience in a web-based software or SaaS company is a plus
- A strategic problem solver who is able to devise out of the box solutions that enable scale and deliver on customer expectations
- Proven capability to convert insights into one-time solves as well as into impactful process or system improvements
- Data focused decision maker able to pinpoint the minimum vital data needed to make an informed decision and comfortable acting on it
