Remote Happiness Manager and Customer Service Representative

Location: California, Colorado, Connecticut, Delaware, Florida, Georgia, Massachusetts, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 19, 2020

This job expires in 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Temporary

Employer Type: Employer

Career Level: Experienced

Job Summary

An animal insurance company has a current position open for a Remote Happiness Manager and Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

  • Handle a high volume of incoming and outgoing calls (65+/day)
  • Work with policyholders to understand and address all claim outcomes, billing and coverage inquiries
  • Empathize and provide guidance to future customers and current policyholders

Required Skills:

  • A minimum of two (2) years in a customer-facing role
  • Proficient in applications such as phone applications, G-Suite applications and various Internet browsers
  • Time management skills to independently complete your customer follow-ups while answering inbound calls
  • Must be able to remain in a sedentary or stationary position for 90% of the work day
  • Demonstrated ability to communicate clearly, professionally, and effectively on the phone as well as in writing