Job Summary
A financial services company has a current position open for a Remote Head of Call Center Service Senior Vice President.
Must be able to:
- Establish optimal performance measures for front line call center resources
- Provide continuous process improvement of all aspects of the Service Professional role
- Drive customer treatment strategies to be deployed by front line resources that drive loyalty
Position Requirements Include:
- 15 years of experience in Financial Services specifically within a contact center space
- 10+ years of developing, cultivating and leading strong, high-performing teams in an agile environment
- Superior communication skills with the ability to interact effectively at all levels of the organization
- Experience in designing and implementing Service models
- An ability to effectively engage, influence, develop and motivate teams in a hybrid (office and remote) environment
