Remote Head of Customer Success

Job Summary

An internet company is in need of a Remote Head of Customer Success.

Individual must be able to fulfill the following responsibilities:

• Develop and implement customer success strategies and tactics to ensure customer satisfaction and retention
• Hire, train, and manage a team of customer success managers and specialists
• Analyze customer data and metrics to identify trends and opportunities to improve customer satisfaction

Qualifications for this position include:

• Bachelor's degree in business, marketing, or a related field
• 7+ years of experience in customer success, customer service, or a related field
• Experience managing a team of customer success managers and specialists
• Excellent written and verbal communication skills
• Passion for delivering exceptional customer experiences
• Excellent written and verbal communication skills