Remote Health and Wellness Customer Experience Associate

Job Summary

A health and wellness product manufacturer is in need of a Remote Health and Wellness Customer Experience Associate.

Individual must be able to fulfill the following responsibilities:

• Act as a point of escalation for complex customer and process issues
• Answer customer calls and reply to email inquiries in a fast-paced environment
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency

Required Skills:

• 1-3 years in a customer experience-related role
• Stellar written and verbal communication skills
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products
• Demonstrated positive approach toward customers