Job Summary
A financial services organization is in need of a Remote Health Benefits Call Center Client Services Representative in Pittsburgh.
Candidates will be responsible for the following:
- Routinely suggesting opportunities for improvement and supports the execution of such improvements
- Providing customer service assistance for situations regarding Pension and Health & Welfare plans
- Accepting benefit plan inquiries from plan participants, retirees and beneficiaries as well as from other company and Diocesan personnel
Qualifications for this position include:
- Intermediate computer skills
- Excellent communication (both verbal and written), interpersonal, and organizational skills
- Strong knowledge of Microsoft Excel and Word.
- Proven ability in judgment and handling angry/irate customers
- Experience with Pension and Health & Welfare benefits plans
