Job Summary
A company that delivers tech-enabled care services to vulnerable population is seeking a Remote Health Call Center Social Care Coordinator Lead.
Core Responsibilities Include:
- Assisting the Manager with the day-to-day operations of the call center
- Supervising employees to ensure that questions and problems are resolved properly and quickly
- Assisting the Manager with data and support materials
Position Requirements Include:
- Experience supervising a small team in customer service or a call center, including quality assurance
- strong analytical, organizational, communication, and decision-making skills
- Ability to multi-task and meet deadlines and goals
- Technology proficiency, which includes the ability to learn complex computer system applications