Remote Health Care Customer Service

Job Summary

Working remotely, the full-time Health Care Customer Service Representative will manage inbound and outbound calls to resolve inquiries related to insurance, financial assistance, and payment processing in a fast-paced team environment.

Key responsibilities

• Handles calls to resolve billing and payment issues while following client-specific protocols
• Responds to patient inquiries with professionalism and thoroughness
• Monitors and enters payment arrangements, ensuring compliance with applicable laws

Required qualifications

• 1+ years of experience in a call center or customer service role involving public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills and capacity to manage multiple tasks simultaneously
• Flexibility in scheduling, including evening and Saturday shifts as needed