Remote Health Care Customer Service

Job Summary

To support a fast-growing team, the fully remote Health Care Customer Service Representative will manage inbound and outbound calls, resolve billing and payment issues, and provide information regarding insurance and financial assistance in a high-tech environment.

Key responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues using established work queues
• Respond professionally to requests for information from patients and account holders
• Follow client-specific protocols while investigating and responding to inquiries

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organizational skills to manage multiple tasks simultaneously
• Bilingual candidates are encouraged to apply for additional support on bilingual calls