Remote Health Care Customer Service

Job Summary

Handling inbound and outbound calls in a high-tech environment, the fully remote Health Care Customer Service Representative will resolve insurance inquiries, process payments, and assist clients with billing issues while working in a fast-paced team setting.

Key responsibilities

• Make and answer calls to resolve billing and payment issues while adhering to client-specific protocols
• Respond to patient inquiries professionally and thoroughly, ensuring compliance with applicable laws
• Investigate client inquiries and manage payment arrangements effectively

Required qualifications

• 1+ years of experience in a call center or customer service role involving public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capacity to manage multiple tasks simultaneously
• Flexibility in scheduling, including evening and Saturday work as needed