Remote Health Care Customer Service

Job Summary

Working remotely, the full-time Health Care Customer Service Representative will handle inbound and outbound calls to resolve billing and payment issues, provide information to patients, and ensure adherence to client-specific protocols in a fast-paced environment.

Key responsibilities:

• Make and answer calls to resolve billing and payment issues for clients
• Respond to patient inquiries professionally and thoroughly
• Monitor and enter payment arrangements while adhering to applicable laws

Required qualifications:

• 1+ years of experience in a call center or customer service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organizational skills with the ability to multitask
• Bilingual candidates are encouraged to apply for additional support