Remote Health Care Customer Service

Job Summary

Seeking Remote Health Care Customer Service Representatives, the full-time role will manage inbound and outbound calls to resolve insurance inquiries, financial assistance questions, and payment processing in a fast-paced, team-oriented environment.

Key responsibilities

• Handle billing and payment issues through client calls and established work queues
• Provide thorough and professional responses to patient inquiries regarding their accounts
• Ensure compliance with client-specific protocols and applicable laws while managing payment arrangements

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capacity to manage multiple tasks simultaneously
• Flexibility in scheduling, including availability for evening and weekend shifts as needed