Remote Health Care Customer Service Representative

Job Summary

Working remotely, the full-time Health Care Customer Service Representative will manage inbound and outbound calls to resolve billing and payment issues, provide information regarding insurance and financial assistance, and ensure adherence to client-specific protocols in a fast-paced environment.

Key responsibilities

• Handles calls to resolve billing and payment issues while utilizing established work queues and call pools
• Responds professionally to patient inquiries and provides thorough explanations regarding their accounts
• Monitors and enters payment arrangements, ensuring compliance with applicable laws and client protocols

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capacity to manage multiple tasks simultaneously
• Flexibility in scheduling, including availability for evenings and weekends as needed