Job Summary
A healthcare and retail pharmacy company has an open position for a Remote Health Customer Service Representative.
Core Responsibilities Include:
- Providing targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement
- Handling customer service inquiries and problems via telephone, internet, web-chat or written correspondence
- Engaging, consulting and educating members based upon the member’s unique needs
Skills and Requirements Include:
- Customer Service experiences in a transaction based environment, demonstrating ability to be empathetic and compassionate
- Effective organizational skills and ability to manage multiple tasks
- Effective communication skills, both verbal and written
- Associate’s degree or equivalent work experience
