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Remote Health Insurance Call Quality Manager

Job is Expired
Location: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 19, 2022
Job Category: Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors, Masters

Job Summary

A health insurance and wellness company is filling a position for a Remote Health Insurance Call Quality Manager.

Individual must be able to fulfill the following responsibilities:

  • Lead a team of Call Quality Professionals
  • Oversee the Call Quality process
  • Assist in the development of monitoring standards and act as a subject matter expert

Qualifications Include:

  • 2+ years of direct or indirect Call Center/Contact Center Operations leadership
  • Prior experience in Telesales and/or Quality Assurance
  • Active Health license or ability to obtain within 30 days of start date
  • Experience with prioritizing and balancing multiple responsibilities and projects
  • Experience using call monitoring technology such as Verint or Mattersight
  • Knowledgeable with Microsoft Office products including Word, Excel and PowerPoint

COMPLETE JOB DESCRIPTION

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