Job Summary
A non-profit health insurance organization is seeking a Remote Health Insurance Customer Service Representative.
Core Responsibilities of this position include:
- Logging all inquiries and document/update clearly and accurately inquiry tracking system
- Responding to wide range of telephone inquiries from customers on claim processing, billing, and coverage issues
- Dealing tactfully with internal and external customers
Must meet the following requirements for consideration:
- High school diploma or equivalent
- Two (2) years recent customer service experience with significant communication, keyboarding, and use of PC
- Ability to learn and apply Medicare guidelines and computer-based self-service tools
- Knowledge of or ability to learn and apply insurance and medical terminology
