Job Summary

A benefits company is searching for a person to fill their position for a Remote Health Plan Customer Service Representative in Irving.

Core Responsibilities of this position include:

• Escalate calls to the necessary department when appropriate
• Answer questions from providers and members about benefits and eligibility
• Make callbacks to customers as needed

Qualifications Include:

• Excellent verbal and written communication skills are required
• A professional phone voice
• Must possess good, basic computer and typing skills
• Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
• College or University degree preferred
• 2-3 years of inbound call center experience in the health insurance industry preferred