Job Summary

A provider of family support services is searching for a person to fill their position for a Remote Health Services Training Quality and Enablement Manager.

Must be able to:

• Onboard, train, and provide quality assurance programs for a member services organization
• Design, deliver, and manage Family Guide training content for employees
• Develop and administer internal Quality Assurance program

Must meet the following requirements for consideration:

• B.S. or higher, preferably in Health Administration, Business, or related field
• 5+ years experience in quality assurance, training, enablement or member services role
• Experience designing, delivering, and measuring training for a variety of audiences
• Combination of technical and customer service acumen
• Experience with case/chart audit process including case identification, evaluation criteria, etc
• 3+ years of quality assurance and training experience