Remote Healthcare Advocate

Job Summary

Providing exceptional support to healthcare providers, the full-time Remote Healthcare Advocate will manage inquiries related to claims, appeals, and payment concerns while ensuring compliance with service standards in a remote environment.

Key responsibilities

• Handle provider inquiries via email, fax, and web requests, ensuring timely and professional responses
• Review and process claims requiring additional research, and provide updates on appeals and payment inquiries
• Document customer interactions accurately and maintain confidentiality while meeting established quality and productivity standards

Required qualifications

• High school diploma or equivalent; college degree is an advantage
• At least 4 years of experience in a healthcare contact center or claims support environment
• Basic knowledge of healthcare claims, EOBs, appeals, and payment processes
• Proficiency in MS Office and online systems
• Ability to work flexible shifts, including nights, weekends, and holidays