Remote Healthcare Call Center Associate

Job Summary

A company is looking for a Remote Healthcare Call Center Representative.

Key Responsibilities

• Manage incoming calls regarding benefits and clarify plans' policies and procedures
• Actively listen to customer needs and provide resolutions to their inquiries
• Navigate multiple systems to ensure accurate information and escalate complaints as necessary

Required Qualifications

• High school diploma, GED, or college degree
• 6 months of customer service experience
• At least 1 year of Call Center experience preferred
• Knowledge of the Dental, Medical, or Managed Care industry is preferred
• Successful completion of a customer service assessment & typing test