Remote Healthcare Call Center Representative

Job Summary

A company is looking for a Remote Healthcare Call Center Representative.

Key Responsibilities

• Manage a steady volume of incoming calls regarding benefits, enrollment, eligibility, invoicing, claims, and related topics
• Fully explain Medicare Part D and Part C Medicare Advantage Programs while addressing customer inquiries
• Utilize multiple client systems to provide accurate information and strive for one-call resolution

Required Qualifications

• High school diploma, GED, or college degree
• Successfully complete a customer service assessment and typing test
• Complete a mandatory paid training program with 100% attendance
• Successful completion of a background check is required
• Must have a home internet connection with specified bandwidth and a distraction-free workspace