Remote Healthcare Client Engagement Quality Assurance Manager
Job Summary
A mental healthcare company needs applicants for an opening for a Remote Healthcare Client Engagement Quality Assurance Manager.
Candidates will be responsible for the following:
- Evaluating the current QA program
- Determining go-forward strategy for the remainder of 2023
- Continuously challenging the status quo
Position Requirements Include:
- 3 years of experience in customer service
- 1-2 years experience leading a high-functioning, high-quality customer support team
- Experience supporting and working with a BPO team
- Able to distill difficult feedback into effective coaching
COMPLETE JOB DESCRIPTION
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