Job Summary
A health insurance company has a current position open for a Remote Healthcare Consumer Service Associate in Indianapolis.
Must be able to:
- Interpret plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact
- Understand and communicates the benefit design packages to members as defined by employer
- Interact with members verbally and in written form to ensure appropriate engagement is achieved
Skills and Requirements Include:
- 5+ years of experience in customer service
- Requires a high school diploma or GED equivalent
- Experience in successful resolution of high level/sensitive customer service issues
