Job Summary

A health insurance company has a current position open for a Remote Healthcare Consumer Service Associate in Indianapolis.

Must be able to:

• Interpret plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact
• Understand and communicates the benefit design packages to members as defined by employer
• Interact with members verbally and in written form to ensure appropriate engagement is achieved

Skills and Requirements Include:

• 5+ years of experience in customer service
• Requires a high school diploma or GED equivalent
• Experience in successful resolution of high level/sensitive customer service issues