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Remote Healthcare Contact Center Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Oct 26, 2020
Job Category: Information Technology
Weekly Hours: Full Time, Part Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A non-profit healthcare system has a current position open for a Remote Healthcare Contact Center Analyst.

Individual must be able to fulfill the following responsibilities:

  • Provide management support support to the Contact Center and other assigned teams
  • Monitor real-time call and non-call performance and activity
  • Alerts management to discrepancies or real-time changes in service levels

Required Skills:

  • High School Diploma or Equivalent (GED)
  • Minimum of 7 years relevant experience
  • OR a combination of education and experience
  • Able to provide work force management support to the Contact Center
  • Able to provide consultation to Supervisors on staffing and volumes

COMPLETE JOB DESCRIPTION

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