Job Summary

A staffing agency has an open position for a Remote Healthcare Customer Experience Quality Assurance Manager.

Core Responsibilities of this position include:

• Diving into the current process and identifying the improvement for the department as a whole and setting the KPI's for your team
• Responsible for 6 Quality Analysts performance and conducting weekly 1-1's

Required Skills:

• At least 2 years of Leadership experience
• At least 5 years experience with customer support
• Uncomfortably High Standards