Remote Healthcare Customer Service Rep

Job Summary

Providing exceptional service to healthcare providers, the full-time Remote Healthcare Customer Service Representative will manage inbound calls related to claims, benefits, and eligibility while documenting interactions accurately in a fully remote environment.

Key responsibilities

• Handle inbound provider calls regarding claims, benefits, eligibility, and general inquiries
• Document call details accurately for tracking and follow-up while meeting daily performance metrics
• Provide empathetic and professional service, escalating complex issues as necessary

Required qualifications

• High School Diploma or equivalent
• 1+ years of experience in healthcare customer service, preferably in a provider-facing role
• 1+ years of experience in a high-volume call center environment
• Familiarity with claims processing, benefits, and eligibility
• Understanding of HIPAA regulations and confidentiality standards