Remote Healthcare Customer Service Representative

Job Summary

Seeking motivated individuals, the part-time Remote Healthcare Customer Service Representative will provide excellent customer service and patient support while handling inbound and outbound calls regarding prescription benefits in a fast-paced environment.

Key responsibilities

• Provide excellent customer service and support to patients
• Verify patient information and assist with prescription benefit inquiries
• Gather and review patient billing and medical information while adhering to healthcare guidelines

Required qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent
• Ability to maintain a private, quiet, and distraction-free workspace
• Basic technical troubleshooting skills for remote work issues