Job Summary
A non-profit organization that provides health insurance and health services to the people of Minnesota is seeking a Remote Healthcare Customer Service Representative.
Candidates will be responsible for the following:
- Responding to customer telephone inquiries within a call center environment
- Engaging in active listening with callers and demonstrates empathy
- Serving as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs to support their healthcare decisions
Must meet the following requirements for consideration:
- Associate/Bachelor degree strongly preferred
- 2 years of relevant customer service or call center experience
- Ability to successfully complete training with the ability to demonstrate the concepts and processes learned
- Willingness to work a flexible scheduled between the hours of 8 am – 8 pm Monday through Friday
- Ability to utilize multiple operating systems and tools to meet the established performance goals and objectives of this position
- Ability to maintain a strict standard of confidentiality to ensure that our members protected health information (PHI) is secure
