Job Summary

A business services company specializing in customer relationship management is filling a position for a Remote Healthcare Customer Service Representative in Huntsville.

Must be able to:

• Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues, and escalate to supervisor when appropriate
• Upsell to customers as necessary

Qualifications Include:

• High School Diploma or GED
• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Familiarity with Microsoft Windows, Word, and Excel
• Ability to respond to requests for assistance and/or processing credit cards
• Ability to track call-related information for auditing and reporting purposes
• Ability to maintain and update customer information