Job Summary
A healthcare company has a current position open for a Remote Healthcare Customer Support Manager.
Core Responsibilities of this position include:
- Designing, owning and implementing scalable processes and supporting technology stack for the customer success team
- Creating and delivering KPIs and analysis to leadership on the team’s performance
- Partnering with leadership for strategic planning, including capacity planning, priority alignment, team coverage and rewards
Applicants must meet the following qualifications:
- 5+ years of experience leading a customer success, support, or technical operations team in a hypergrowth environment
- Experience implementing, deploying, and leveraging complex enterprise tools
- Experience using G Suite Applications
- Experience hiring, mentoring, and coaching effective and dynamic customer success teams
- Expertise in handling complicated customer escalations and striking the appropriate balance between the interests of the customer
- Proven track record of building trust, delivering data-based decisions and communicating effectively
