Remote Healthcare Customer Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, May 15, 2020

This job expires in 12 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A healthcare company has a current position open for a Remote Healthcare Customer Support Specialist.

Must be able to:

  • Create or edit product knowledge documentation
  • Advocate for the customer and their feedback
  • Always look for ways to improve the customer experience

Qualifications Include:

  • Strong communication skills, both written and verbal
  • 1 - 3 years of experience supporting a software product
  • Experience operating in a high-growth business environment
  • Excellent troubleshooting, root cause analysis, problem solving skills
  • Experience managing cases throughout the entire support lifecycle