Job Summary
A staffing agency has an open position for a Remote Healthcare Industry Call Center Supervisor in Morrisville.
Candidates will be responsible for the following:
- Monitoring and evaluating agent performance
- Providing learning or coaching opportunities
- Taking corrective action, if necessary
Must meet the following requirements for consideration:
- Experience as a Supervisor in a call center setting
- Ability to drive improvement through trend reporting analysis and metrics management
- Ability to train and prepare call center representatives to respond to customer questions
- Ability to train and prepare call center representatives to respond to complaints
- Ability to train and prepare call center representatives to troubleshoot problems with services
