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Remote Healthcare Job Marketplace Operations Team Customer Service Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Sep 23, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A digital healthcare job marketplace needs applicants for an opening for a Remote Healthcare Job Marketplace Operations Team Customer Service Manager.

Individual must be able to fulfill the following responsibilities:

  • Lead a customer service team of seven people
  • Coach and develop team members in weekly 1v1s and team meetings
  • Perform weekly call reviews of team members to identify team coaching opportunities

Skills and Requirements Include:

  • 3+ years in customer service or an operations/strategy role
  • 2+ years in a people manager role
  • Experience tracking and managing to metrics
  • Proven capabilities in evaluating operational gaps

COMPLETE JOB DESCRIPTION

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