Job Summary

A privately-held healthcare technology solutions company is searching for a person to fill their position for a Remote Healthcare Product Support Analyst.

Must be able to:

• Provide critical and time sensitive support and services to users/customers for the impacted product
• Assist with configuration and master table(s) design
• Manage configuration and master table(s)

Required Skills:

• 3 Years RCM domain experience
• Bachelor’s degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems
• Ability to work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice
• Entry level experience providing technical support to product support teams, field engineers and technicians; preferred
• Basic knowledge of the diagnosis and debugging of software
• Ability to gather information from end users/customers to assist with the resolution of any issues or future enhancements