Job Summary

A health insurance company has a current position open for a Remote Customer Service Representative.

Core Responsibilities Include:

• Providing inbound and/or outbound phone based customer service
• Providing first call and/or email resolution, as well as caller education
• Following up, resolving and documenting issues

Applicants must meet the following qualifications:

• Must pick up equipment
• One (1) year previous customer service experience
• PC skills to include the ability to navigate and keyboard through a variety of systems
• Demonstrated positive tone of voice and empathy with caller
• Knowledge and understanding of medical, pharmacy guidelines and policies