Remote Healthcare Service Delivery Operations Director

Location: Alabama, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia

Compensation: To Be Discussed

Staff Reviewed: Wed, Aug 25, 2021

This job expires in: 5 days

Job Category: Program Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company that provides comprehensive solutions for the complete customer contact experience needs applicants for an opening for a Remote Healthcare Service Delivery Operations Director.

Candidates will be responsible for the following:

  • Serving clients, vendors, and operational contacts to deliver exceptional service and support for all operations
  • Reviewing, managing, and directing analysis of activities, cost, operations, and forecasts
  • Selecting, developing, motivating, and deploying staff of highly competent managerial and professional employees

Must meet the following requirements for consideration:

  • 7+ years of Call Center/Contact Center management or service delivery experience
  • Ability to work and lead a team with urgency and flexibility to meet quickly changing customer demands
  • Experience leading remote teams who are in a work at home environment
  • Driver of sustainable, positive change and increased accountability culture
  • Effective leadership and analytical skills
  • Experience in managing and growing profitable satisfied accounts and/or account management experience

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