Job Summary

A health care performance improvement company is in need of a Remote Healthcare Support Operations Specialist.

Core Responsibilities Include:

• Monitoring CRM software, Customer Support email, responding promptly to user inquiries
• Performing first-level core troubleshooting and triage on software problems for internal and external users
• Monitoring ticket queue volumes and working with team to ensure SLA’s are met

Required Skills:

• Ability to analyze and triage issues
• Knowledge of computer and technology products
• Analytical and organizational skills with very strong attention to detail
• Strong MS Excel skills
• Excellent writing and communication skills
• Ability to multitask in fast-paced dynamic environment