Remote Healthcare Technology Client Experience Director

Job Summary

A healthcare technology company has a current position open for a Remote Healthcare Technology Client Experience Director.

Candidates will be responsible for the following:

• Leading 5-8 account managers
• Operating as the lead point of contact for any and all matters specific to the strategic Payer/Health Plan customer(s) you are serving
• Forecasting and tracking key account metrics and service level agreements

Required Skills:

• Proven service delivery experience related to software and services
• Strong history of individual and team development
• Strong interpersonal skills and a collaborative management style
• Experience in delivering client-focused solutions based on customer needs
• Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology
• Proven ability to manage multiple projects at a time while paying strict attention to detail