Job Summary
A healthcare technology development company is filling a position for a Remote Healthcare Technology Customer Support Director.
Core Responsibilities Include:
- Providing leadership and coaching to develop and mentor our Support Managers and their teams
- Owning the support tools and systems strategy
- Partnering with cross-functional teams to ensure Support operations achieve or exceed organizational goals
Skills and Requirements Include:
- Current or recent experience (within the last 2-3 years) working in a Support Leadership or adjacent function within a complex SaaS technology environment
- Self-motivated, detail-attentive, and have a desire for continuous learning
- Someone with a high EQ and soft skills, with exceptional written and oral communication
- Passionate about people management, development, and mentorship with previous experience leading managers
