Remote Healthcare Technology Customer Support Director

Job Summary

A healthcare technology development company is filling a position for a Remote Healthcare Technology Customer Support Director.

Core Responsibilities Include:

• Providing leadership and coaching to develop and mentor our Support Managers and their teams
• Owning the support tools and systems strategy
• Partnering with cross-functional teams to ensure Support operations achieve or exceed organizational goals

Skills and Requirements Include:

• Current or recent experience (within the last 2-3 years) working in a Support Leadership or adjacent function within a complex SaaS technology environment
• Self-motivated, detail-attentive, and have a desire for continuous learning
• Someone with a high EQ and soft skills, with exceptional written and oral communication
• Passionate about people management, development, and mentorship with previous experience leading managers