Remote Healthcare Technology Help Desk Specialist in Raleigh

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 11, 2020

This job expires in 21 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company needs applicants for an opening for a Remote Healthcare Technology Help Desk Specialist in Raleigh.

Candidates will be responsible for the following:

  • Tackling multiple tickets at the same time, addressing urgency as it may arise
  • Addressing user questions about the product, and provide product education to users
  • Supporting client users with questions and technical issues, over the phone and email

Qualifications for this position include:

  • Experience in a call center environment
  • 2+ years in a Customer Service or Tech Support role
  • CRM expertise and ease