Job Summary
A healthcare company is filling a position for a Remote Healthcare Technology Service Desk Analyst.
Core Responsibilities of this position include:
- Serving as the first point of contact for the healthcare caregivers
- Providing support and resolution or escalation for basic end user issues
- Conducting initial assessments
Qualifications for this position include:
- High school diploma required
- A minimum of 2 years experience in a service desk environment
- Epic certification or ability to obtain within specific time parameters
- Experience or exposure to Epic electronic health records applications
- Skilled in core Microsoft Office suite of products
- Knowledge of medical terminology
